Returns

We’re confident that you’ll fall in love with your order as soon as it has arrived, however if for any reason you wish to return an item, you may do so within 14 days of receiving your order for a refund (except for made to order products)

 

To return your order:

Please email contact@shabbystore.co.uk with your order number and reason for return.

Items must be returned in the condition in which it was received and in their original packaging.

We can collect your item using one of our couriers for a fee of £16 which will be deducted from your refund or you can arrange to return the items yourself.

If you choose for us to collect the item, the courier will provide their own labels for you on arrival.

Damaged or Faulty Items

Please ensure that you check all items on receipt and report a faulty or damaged item to us as soon as possible.

In the unlikely event that your item has arrived damaged or faulty, please email contact@shabbystore.co.uk with your order number, photographic evidence of damaged product(s) and if you would like a replacement or a refund. We will then arrange to collect the damaged item and send a replacement (If requested).