Frequently Asked Questions
Does Shabby Store have a showroom?
We are currently having a gorgeous showroom built in Melton Mowbray, Leicestershire. This is expected to be finished at the end of 2018.
How do I place an order?
You can place an order online 24 hours a day, 7 days a week
Do you deliver anywhere in the UK?
Yes we do. We use DPD, DHL our own Shabby Store delivery service.
Do you ship internationally?
Yes we do. Before you place your order please contact us via email firstname.lastname@example.org and we will provide you with a shipping quote from one of our couriers.
What is your delivery lead time?
We aim to deliver all items within 6-12 working days (2-3 weeks) from date of order placed. If your order is for any reason delayed, we will contact you via email within 1-2 working days of you placing your order.
Can I collect from Shabby Store?
Yes you are able to collect from one of our main warehouses in Melton Mowbray, Leicestershire. At the checkout select the ‘ collect from showroom ‘ option. Once you have placed your order a member of our customer service team will email you to let you know when your products are ready for collection.
Collections can be made 9-5 Monday to Friday.
Do you offer trade discount?
Yes, we currently supply our products to businesses in the UK, Ireland and internationally. Customers include interior designers, hotels, bars, restaurants, architects and many more.
To find out more and to apply for a trade account please click here.
The product I received is not 100% the same as the picture on your website, why is that?
Some of our products are handmade, have natural imperfections and a unique finish, shape or colour and may vary from the picture you see on our website if you order more than one.
Dimensions may also vary slightly.
What is your returns policy?
Products must be returned to us within 14 days of receipt, undamaged and in their original packaging.
For more information, please visit our returns page.
How do I return an item?
To return an item please email email@example.com with your order number and a member of the team will assist you.
What happens if I receive a faulty or damaged item?
Please ensure that you check all items on receipt, and report a faulty or damaged item as soon as possible within our return period.
In the unlikely event that your item has arrived damaged or faulty, please email firstname.lastname@example.org with your order number and attach photographic evidence. We will then arrange a replacement to be sent to you and collect the damaged item.
Can I track my order?
Once your order has been dispatched you will receive an email notification from DPD/DHL with tracking details and a date for delivery. On the day of delivery you will receive an hour time slot which you can track online.
If we have not answered your query, please do not hesistate to contact us via email - email@example.com and a member of our team will be more than happy to help you.