Frequently Asked Questions:
Does Shabby Store have a Showroom:
Yes, we have a gorgeous 3000 sq.ft Lighting showroom based in Derby where you can view a huge selection of lighting and accessories. The showroom is open via appointment only as this is mainly used for interior Designers and is more for selection purposes. The Showroom is due to be relocated to Leicester and this will include a larger range of products.
Do you price match:
Of course we do. Shabby Store want you have a great experience when shopping with us, that’s why we will offer you a Price Match on any of the Furniture or accessories we have for sale that you have seen cheaper else where. *The products have to be identical and from the same manufacturer.
Do you offer Trade Discount:
Yes, We currently supply our products to businesses in the UK, Ireland and internationally. Customers include interior designers, hotels, Developers, bars, restaurants, architects and many more.
You can find our trade application forms here
Once you have filled in the form, return it back to us, you will then be issued with an account number to provide when ordering products. Each customer will also receive a unique code to be used at the checkout.
Do you deliver anywhere in the UK:
Yes we do, we use over six different couriers that cover the whole of the UK.
Our couriers include Interlink, DPD, TNT, UK Mail and SS Direct.
SS Direct is our own fleet of delivery vehicles that specialise in 2 Man and white glove service and this also covers the UK.
Do you deliver to Ireland:
Yes we do, if you live in Northern Ireland the same shipping rates will apply despite the size of your item/items.
If you live in mainland or southern Ireland we may have to get an assurance shipping cost prior to purchase.
What is your delivery cost:
As your aware some of our furniture and accessories are larger than others so the cost depends on the size and the quantity of items you have ordered. Our checkout works out the weight of your items to show the postage cost.
For smaller items the shipping cost is £5.90, Small/Medium £8.90 Medium £15.90 Medium/Large £24.00 Large £48.00. Orders over £1000 automatically qualify for free UK Delivery.
Do you ship Internationally:
Yes, we have a great customer base internationally that is always growing. Before we ship anything we speak with our couriers to get very best price to send your items.
Is Saturday delivery an option:
Yes of course, all couriers work on Saturdays but there is usually a surcharge for this option. If a Saturday delivery is required please let us know so that we can quote you on the extra shipping cost.
SS Direct also deliver on Saturdays if it is pre booked.
How can I order with Shabby Store:
Orders can be placed online www.shabbystore.co.uk at your convenience 24/7 or you can call us to place your order between 9-5 Mon-Fri.
What happens after I’ve placed my order with Shabby Store:
After your payment has been authorised you will instantly receive and email confirming you have placed an order with Shabby Store. Once received by our sales team we will then process your order and send it to the relevant warehouse for picking. If for any reason there is an issue or delay, you will be notified immediately.
What is your delivery Time:
Our delivery times are between 2-8 working days depending on whether your furniture or accessory is “Made to Order” or “Special Order”, if so the product listing will contain these details. The usually delivery lead time for “Made to Order” is around 6-12 weeks and “Special Order” is between 2-3 weeks. Confirmation will be emailed to you once your order is received.
Can I collect from Shabby Store:
Yes, we have a customer collection area in our dispatch centre in Leicester. At the checkout select the ‘collection’ option as opposed to the delivery when ordering online. If you do select the “Collection” option a member of our sales team will email and call you to let you know when your products are ready for collection. Collection can be made between 8.30am and 5.30pm Mon-Fri and under special circumstances can assist a Saturday collection between 9am-1pm.
Do I have to assemble my furniture:
The majority of our Furniture is preassembled with the exception of Beds, tables and table lamps. Please feel free to check with a member of our sales team who will be happy to answer any questions. You can contact them via email firstname.lastname@example.org or call 01509323103 using option 1. If you would like us to deal with any assembly then please make sure you select the “SS Direct” option at the checkout. When clicking this option the “SS Direct” team will unpack your item and take away any packaging.
Are you able to deliver my furniture to a room of my choice:
Yes, sure we can. If your Mainland UK only and have ordered a heavy or bulky item we can deliver it to a room of your choice, to get this delivery option you will need to select the SS Direct option at the checkout.
What happens if when we arrive my furniture won’t fit:
If you have ordered a larger or bulky item, it is your responsibility to ensure that it will fit into your home. Please make sure you have measured correctly and taken all access points into consideration. This also includes allowing space for a delivery vehicle close enough to your property. Our SS Direct delivery team may refuse to deliver your items if they feel there is risk of injury or damage to your property.
If I notice my item/items are damaged, what should I do:
Unfortunately will all the will in the world, accidents do and can happen in transit despite all of the quality control procedures we have in place here at Shabby Store, therefore it is very important to check your items before signing for them as “In good Condition”. You have the option to refuse the delivery if you notice the box or packaging is damaged, as this will save you any further inconvenience waiting for a collection. If you do have any issues with your item please contact us immediately so that we can rectify the issue and arrange a replacement as quickly as possible.
What’s your returns policy:
Please view our returns policy here
How can I pay:
Shabby Store accepts all major debit and credit cards as well as PayPal and bank transfers. If a bank transfer is required please ask a member of staff for our account details on 01509323102.