To view our delivery and returns policy please click on the link below for full details.

Delivery & Returns Click Here

Damaged Products

All items are checked upon arrival to our warehouse and packaged carefullly before shipping. Any items damaged in transit from our warehouse to the yourself must be reported within 48 hours. Our insurance policy wont cover any claims after this period. This also applies for missing consignments, please inform us within 7 days so we can make a claim with the courier.

If you are a Trade order and your item/s are damaged, please inform us by email within 7 working days.

Damaged items by courier; Any item that arrives damaged via courier will be replaced at our own cost. We will arrange collection and delivery of a new item within 7 working days. All damaged items need to be reported within 24 hours of receipt of goods.

Damaged items by pallet; We use a pallet service for large items, upon delivery please check the goods have arrived in pristine condition before signing it. Any damage not noted on the signed for delivery note will not be covered by the insurance company.

We will happily arrange for unwanted items to be collected, surcharges are applicable which are covered in our terms and conditions.

As a respected and honest company, Shabby Store remain in line with health and safety requirements - and due to the prevailing culture of litigation we have to point out that we will NOT be held responsible for any damage to goods and/or property as a result of deliveries beyond the threshold of your property. Once you or a person on your behalf has signed the delivery paperwork we shall, in NO event, be held responsible for any damage to either your property or goods delivered. This decision is final. Please note that items delivered Through an entrance or via a staircase and/or upstairs are carried out at the property owners own risk. We hope you understand why we have to state this. Third part couriers are strictly held responsible in any event.

Out of Stock or Discontinued Products

All items that are not due into our warehouse within 3 weeks will be flagged up on the product page with their due date. Should you wish to purchase an item that is not in stock, full payment will be taken and this will guarentee your order will be shipped on the given due date. Should you order a mixture of stocked and not stocked items, these will be shipped at the same time.